Return Policy: Shoretex Products, Inc. is committed to providing high-quality products and exceptional customer service. If you are not satisfied with your boat cover, please contact a Shoretex representative to discuss your concerns. We will evaluate whether modifications can be made to improve the fit or performance of the cover. Any modifications are performed solely at the discretion of Shoretex Products, Inc. Customer-requested modifications will be completed to the best of our ability. Because our boat covers are custom made to order, they are non-refundable.
When ordering a replacement boat lift canopy cover, it is the customer’s responsibility to accurately measure the canopy frame to ensure the correct size is ordered. If you have any questions before placing your order, we encourage you to contact a Shoretex Products, Inc. representative for assistance.
Shoretex Products, Inc. reserves the right to approve or deny any return request based on the specific product, its condition and the circumstances of the request. Due to the limited resale market for certain products, uncommon sizes and models may not be eligible for return. If a return is approved, a reboxing fee or restocking fee may apply, as determined by Shoretex Products, Inc.
To be eligible for a return:
- A Return Authorization (RA) number must be obtained from Shoretex Products, Inc. before returning any merchandise.
- Returns must be initiated within 30 days of the purchase date.
- Products must be in new, unused condition and include the original packing slip.
- All return shipments must be prepaid. Freight collect or C.O.D. shipments will not be accepted.
- Returned merchandise will be inspected before any credit or refund is issued.
For return authorization or additional instructions, please contact Shoretex Products, Inc. at 218-739-6012.